Customer Service Manager

(Manager / Assistan Manager)
Fohoway International Indonesia
IDR 11,000,000 - 12,000,000
Kem Tower, Jl. Selangit No.10 Lantai 9, RW.10, Gn. Sahari Sel., Kec. Kemayoran, Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta 10610
Jakarta Pusat - Jakarta - Indonesia
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

• Lead the customer service team to ensure that customer complaints and requests are handled quickly, professionally, and satisfactorily. • Develop and implement efficient customer service SOPs that are oriented towards customer satisfaction. • Monitor and evaluate the performance of the customer care team based on KPI (response time, resolution rate, CSAT). • Coordinate with the technical, billing, and provisioning teams to resolve customer issues comprehensively. • Develop strategies to improve service quality based on customer interaction feedback and trends. • Manage the training and development of the customer service team to improve productivity and service quality. • Prepare monthly reports on customer issues, complaint trends, and customer satisfaction levels to management.
REQUIREMENT

Education: • Minimum Bachelor's degree in Communication, Management, Business Administration, or related field. • Additional education in customer service, operational management, or CRM is an added advantage. Work Experience: • Minimum 5 years of experience in customer service, with a minimum of 2 years in a supervisory or managerial position. • Preferably have experience in the Multi Level Marketing (MLM) industry, or banking and Digital services. • Accustomed to managing customer care teams, call centers, and customer technical support. • Experienced using CRM systems and customer service platforms (Zendesk, Freshdesk, etc.). • Excellent interpersonal communication skills. • Patient, thorough, empathetic, and able to handle difficult situations calmly. • Result-oriented and customer satisfaction. • Able to make work process improvements based on data and customer analysis

DETAIL LOWONGAN
  • Umur -
  • Min. Qualification S1/D4
  • Min Experience Manager / Assistan Manager

LOKASI KERJA

Address

Jakarta Pusat

GAMBARAN PERUSAHAAN

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http://www.fohoway.com/

Perawatan Kesehatan

02165704090

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FOTO PERUSAHAAN

Lokasi Perusahaan Kem Tower, Jl. Selangit No.10 Lantai 9, RW.10, Gn. Sahari Sel., Kec. Kemayoran, Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta 10610