DESKRIPSI PEKERJAAN
Hybrid role involving customer support and technical support
Act as the initial point of contact for support requests and alerts, production issues and any other application-related concerns from clients
Investigate and solve issues/outages as they occur and escalate as necessary
Troubleshoot and perform quality analysis of the application and infrastructure
Provide daily support to users of various computer systems including answering questions, analysing problems, and quickly forming solutions to return systems to proper operational levels
Participate in software testing and validation processes to ensure that software products are functioning optimally
Communicate clearly and effectively with end users and colleagues to quickly resolve issues and ensure customer satisfaction
Complete detailed reports listing requests for technical assistance, steps taken to resolve them, and specific dates/individuals involved
Develop training manuals and troubleshooting procedures to help both support personnel and end users interact properly with our applications
Perform and manage routine preventive maintenance and operational activities inclusive of service request and incident response
Actively update, maintain and monitor application, cloud infrastructure and all aspects of computer networks
REQUIREMENT
A degree in Computer Science, Engineering or a related field
At least 3 years of relevant experience in a technical support role or software development, with a strong understanding of programming concepts and hands-on coding experience
Experience in at least one programming language such as Python/Java/Go Lang/React etc.
Self-starter who excels in a fast-paced, high growth and dynamic environment. Possess the ability to thrive within a start-up environment. Process-oriented and passionate to build templates from scratch
Highly motivated and proactive with strong ability to execute
Ability to work well in a team and independently with minimal supervision
Good oral and written skills in English, able to communicate effectively
Experience dealing with fintech applications is preferred
DETAIL LOWONGAN
- Umur -
- Min. Qualification S1/D4
- Min Experience Supervisor / Coordinator
