IT Service Desk

(Staff)
IQVIA SOLUTIONS OPERATIONS CENTER PHILIPPINES, INC.
22 Upper McKinley Rd, Taguig, 1634 Metro Manila, Filipina
Manila - Luzon - Philippines
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

Communicate updates/questions/resolutions to customer in English Translate customer issues/queries/requests into English within the Service Management tool so that 2nd & 3rd line teams can understand. Using remote control tools solve 80% of issues on the first interaction with the customer. Analyze problem management data to identify key trends and recommend remedial action (process improvement). Be a mentor to junior staff. Assist with Local Office IT, Desktop Engineering, and project specific assignments as needed.
REQUIREMENT

Bachelor’s Degree in Computer Science / related field or School diploma and 2 years IT experience in a network environment utilizing PC / server software; or equivalent combination of education, training and experience. Knowledge of Microsoft Server, Workstation and network technologies. Knowledge of industry standards in regards to system and network administration. Ability to solve PC related problems utilizing remote control tools. Excellent verbal and written communication skills. Strong analytical and troubleshooting skills. Candidate must be willing to work in shifting schedule and during weekend. Candidate must be willing to report to office in Mckinley Taguig

DETAIL LOWONGAN
  • Umur -
  • Min. Qualification S1/D4
  • Min Experience Staff

LOKASI KERJA

Address

Manila

GAMBARAN PERUSAHAAN

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http://quintilesims.com/

Farmasi

63285885400

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FOTO PERUSAHAAN

Lokasi Perusahaan 22 Upper McKinley Rd, Taguig, 1634 Metro Manila, Filipina