DESKRIPSI PEKERJAAN
Point of contact for technical issues relevant to customers.
Provide first level support to customers (local and overseas) by analyzing issues
and if required, escalate to relevant subject matter experts for resolution.
Provide on-site support to customers when needed.
Create and update the customer issues FAQ/Knowledgebase.
Create and update related document of the product (User guide, Installation
guide, etc).
Analyze, troubleshoot, and resolved customer reported issues according to
company SOP.
Participate in brainstorming, idea, and knowledge sharing with the team.
Report or raise any complex issue to superior.
System integration company product to customers application/system.
Conduct application /system integration checklist.
Perform on-prem system and preventive maintenance.
Any other tasks assigned by management deem necessary as and when
required.
REQUIREMENT
• Minimum degree in Software Engineering, Information Technology, Computer
Science or related course in computers/technology.
• Fresh graduates are welcome.
DETAIL LOWONGAN
- Umur -
- Min. Qualification S1/D4
- Min Experience Staff
