DESKRIPSI PEKERJAAN
Focal point for customer interaction and support for all local IT issues including client, mobility, wireless, AV, conference room, telepresence, and physical connectivity.
Analyze and resolve complex hardware and software issues.
Identify and resolve problems, applying knowledge in complex, difficult or stressful situations.
Maintain/resolve all open incidents/tasks within ticket queue in a timely manner.
Onsite hands and eyes support for other IT teams.
Ensure all business policies and standards related to client services and IT security and compliance are being met.
Communicate, orally and in writing, technical information to audiences at all levels of the organization.
Research, learn, and provide end user training for existing collaboration tools and digital workplace technologies.
Review end-to-end customer technology adoption processes to proactively identify gaps and prioritize/execute IT process improvements that increase customer satisfaction and contribute to overall customer success.
Interface directly with customers to understand how they are currently using digital workplace technology, and how they could benefit from additional technologies or features.
Provide timely, proactive communications to stakeholders on significant issues and developments.
Develop and report on metrics, including adoption metrics, training statistics, and customer surveys.
Resolves day-to-day issues related to strategy implementation.
Escalates issues that impact the client and/or strategic initiatives.
REQUIREMENT
Minimum 2-4 years of experience with client digital workplace technologies and support services
Experience in technical customer support and troubleshooting
Hands on operations experience with multiple applications, operating systems, and network level support
Ability to communicate effectively with technical and non-technical communities
Ability to work with varying levels of internal stakeholders and external vendors
Demonstrated customer focus
Ability to manage multiple, simultaneous tasks, client relationships and expectations
Strong interpersonal skills
Strong team player – collaborates well with others to solve problems and actively incorporates
Ability to coordinate several projects simultaneously
Effective problem identification and solution skills
Proven analytical and organizational ability
High level of energy and enthusiasm with the ability to thrive in a rapidly changing environment
Excellent written and oral communication skills
DETAIL LOWONGAN
- Umur -
- Min. Qualification S1/D4
- Min Experience Staff
