DESKRIPSI PEKERJAAN
Dealing with incoming faults in a professional, courteous manner over the phone and via email
Taking ownership of faults and managing them in a logical and methodical manner
Correctly logging incidents and faults, categorizing and prioritizing them in line with team procedures
Conducting full and through diagnostics with end users to enable first point of contact fault resolution
Ensuring all faults are progressed & cleared within SLA – escalating to other internal and external teams as appropriate
Diagnosing and resolving problems to the customers satisfaction
Maintain and develop own knowledge and skills to assist with first time fault resolution
Identify and escalate repeat issues or service risks into service management teams
Sharing knowledge with team colleagues
Manage a number of scheduled tasks for customers, designed to ensure that the customers systems remain operational
Maintain third party hardware/software vendors to ensure hardware and software in perfect condition
Supports and maintains user account information including rights, security and systems groups
Resolve calls that have been escalated in the Call Tracking system and assume primary responsibility for client's workstation support
Maintain system documentation valid and recent
REQUIREMENT
Academy graduate having knowledge in PC and peripherals
Able to installing and configuring PC hardware, software, peripherals and electronic equipment
Have minimum 2 years working experiences in the related field
LAN knowledge and experience are preferred
Having experience in desk side support of PCs, Software, and PC peripherals in a corporate environment is a PLUS
Have Microsoft Certified Desktop Support Engineer is a plus
Able to demonstrate a customer first approach to support
Able to liaise and communicate confidently and professionally with customer representatives at all levels
Have natural aptitude for trouble shooting & problem solving
Have solid experience in a helpdesk or technical support environment
Able to work on own initiative to complete the range of tasks required
Flexible and willing to work outside core business hours as required
A good team player, strong inner motivation, and positive attitude
Active in English is a plus
DETAIL LOWONGAN
- Umur -
- Min. Qualification D3
- Min Experience Staff
